Cleared for Take Off –
The United Airlines Terminal Transformation Program and Its Job-Creation Impact on the Houston Market
Located only a short drive from Tranquility Grove Townhomes, George Bush Intercontinental Airport (IAH) is a vital economic engine for Houston, serving millions of passengers annually, connecting with numerous airlines, and bolstering the region’s economic vitality.
In 2022 over 19.5 million passengers flew into or out of IAH on 26 airlines providing nonstop flights to destinations across 5 continents.1 The airport is the 15th busiest in the U.S. for total passenger traffic and is the busiest airport in Texas for international passenger traffic. IAH has a significant economic impact on the region. It supports approximately 170,000 local jobs and generates more than $22 billion in direct, indirect, and induced economic activity.2
United Airlines Embarks on Groundbreaking Project
United Airlines, in collaboration with the Houston Airport System (HAS), has embarked on a groundbreaking project known as the Terminal B Transformation Program.
The redevelopment of Terminal B is not just about transforming the travel experience; it is also seen as a move to boost Houston’s economy and create job opportunities. The collaboration between United Airlines, the City of Houston, and the Texas Government underscores the positive impact this project will have on the region.
Approved by the Houston City Council on November 15, 2023,7 this ambitious initiative aims to redefine the air travel experience and cater to the future needs of an estimated thirty-six million passengers.3,4 Here are the key highlights:
Elevating Travel: Seamless Journeys and Enhanced Passenger Experience
- Gateway to Efficiency: Forty New Gates: The program includes the construction of forty new gates for both domestic and international travel. These gates will provide an innovative experience for travelers, ensuring efficient connections and seamless journeys.3
- Arrival Redefined: Curbside and Roadway Expansion: The redevelopment involves expanding curbside and roadway capacity, enhancing passenger convenience during arrivals and departures.3
- Navigating Excellence: Ticketing Lobby Upgrade: The ticketing lobby will be expanded, offering passengers dynamic signage, intuitive wayfinding systems, and a ground-level check-in area.3
- Secure Skies: Streamlined Third-Floor Security: The third floor of the terminal will house a streamlined security processing area, making the pre-flight experience smoother for travelers.3
The New Terminal B Concourse
- Terminal B North Expansion: The new Terminal B North Concourse will span approximately 765,000 square feet over three levels. It will house 22 narrow-body gates for various flights. Additionally, a large United Club at the mezzanine level will offer unobstructed views of the airfield, becoming the largest club in the United system.
- Terminal B South Concourse: This project involves converting thirty gates that currently accommodate smaller, 50-seat regional jets to larger, two-class regional jets. All flights will be boarded via jet bridges, enhancing passenger convenience.
Passenger Amenities and Services
- Passenger Comfort Zones: The concourse design caters to a multitude of travelers and is expected to feature amenities like a sensory room, a multimedia interactive United-branded “park,” and comfort zones for passengers with disabilities. These zones provide a quiet space for those needing to decompress between TSA and boarding processing.
- Restaurants and Retail Shops: The redevelopment includes two major concessions hubs, offering 115,000 square feet of state-of-the-art food and retail space. Passengers can enjoy unique dining and shopping experiences.
- State of the Art Baggage Handling System: The baggage claim hall will be expanded, and a new baggage handling system equipped with advanced tracking technology will support increased capacity.
The Economic Impact on Houston
The expansion of Terminal B underscores the shared commitment between United Airlines and the City of Houston to enhance Bush Airport and boost Houston’s economy. By investing over $2 billion, United Airlines is not only improving air travel but also creating jobs and stimulating economic growth in the region3. The ripple effect of this development extends beyond the airport itself.
Phil Griffith, Vice President of Airport Operations for United Airlines, highlighted the strategic importance of Houston as a critical point in United’s network “Our goal is to transform George Bush Intercontinental Airport into one of the best and most enjoyable airports nationwide,” Griffith said. “To achieve this, as our flights increase, we’ll hire more employees for ground operations, customer service and other areas.”
4,000 Jobs Created During Construction
The expansion project is expected to create an additional 4,000 construction-related jobs. These jobs are related to the construction and development phase of the project.5
Phase I to be completed in time for the FIFA World Cup (June 2026).
Phase II to be completed in first quarter of 2028.6
Additional United Airlines Jobs
In terms of permanent jobs, United Airlines hired 2,100 employees in 2023, and it is projected that around 1,500 new hires will be added in 2024.6
These jobs include positions related to airport operations, customer service, maintenance, and other roles necessary for the expanded terminal’s operation.
The Effect on Commercial Development and Multifamily Occupancy
As result of the redevelopment at IAH, the Houston market will experience business growth and infrastructure enhancements. Multifamily occupancy is likely to be positively impacted. The creation of new jobs created by the influx of travelers, business professionals, and tourists will create demand for housing options near the airport and throughout the city. Developers and property managers should anticipate increased interest in multifamily properties, especially those strategically located to serve airport employees, travelers, and other professionals.
The United Airlines redevelopment at George Bush Intercontinental Airport is a significant milestone for both air travel and the Houston economy. As the project nears completion, it will undoubtedly contribute to the city’s vibrancy and attract further investment in the multifamily real estate market.